Photos or videos have not been copied
23/09/12 14:56
Easy Phone Sync can transfer the following from an iPhone backup to a Samsung Galaxy device:
However, Easy Phone Sync is not able to transfer the following:
Transferred photos should be visible in the gallery application on the Galaxy device. It may take a few minutes after the synchronization is complete for all of the transferred videos and photos to be displayed.
- Photos taken using the iPhone camera
- Video recorded on the iPhone
- Video podcasts from iTunes
However, Easy Phone Sync is not able to transfer the following:
- Copy protected video purchased from the iTunes Store
- Photos which were transferred to the iPhone from a PC or Mac
Transferred photos should be visible in the gallery application on the Galaxy device. It may take a few minutes after the synchronization is complete for all of the transferred videos and photos to be displayed.
Messages, contacts or calendar entries are not updated
23/09/12 13:52
It can take some time for all of the data to be updated after the sync is complete. Easy Phone Sync updates the contacts first, then the messages and finally the calendar. This process starts after the Galaxy device is disconnected from the PC or Mac.
You can check if Easy Phone Sync is processing messages, contacts, etc. by pulling down the notification bar on the Galaxy device (the thin bar at the top of the screen displaying the time and battery status). A progress message will be displayed if Easy Phone Sync is active.
Note that Easy Phone Sync cannot transfer content backed up to iCloud. If you have been backing up to iCloud it is necessary to create an iPhone backup on your PC or Mac in order to transfer the data using Easy Phone Sync.
If none of the above apply then restart your phone. This will force Easy Phone Sync to start processing any copied data.
You can check if Easy Phone Sync is processing messages, contacts, etc. by pulling down the notification bar on the Galaxy device (the thin bar at the top of the screen displaying the time and battery status). A progress message will be displayed if Easy Phone Sync is active.
Note that Easy Phone Sync cannot transfer content backed up to iCloud. If you have been backing up to iCloud it is necessary to create an iPhone backup on your PC or Mac in order to transfer the data using Easy Phone Sync.
If none of the above apply then restart your phone. This will force Easy Phone Sync to start processing any copied data.
USB Settings
23/09/12 12:19
In order for Easy Phone Sync to work correctly the Galaxy device must be set to "Media Device" Mode. This can be done as follows:
1) Connect your S3 to your Mac using a USB cable
2) Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
3) Pull the notification bar down to the bottom of the screen
4) Select the “Connected as Media Device” or “Connected as Camera” option
5) Select the “Media Device (MTP)” option (if this is not already selected)
6) Return to the home screen on your phone
7) Disconnect the phone from the Mac
8) Run Easy Phone Sync again
It is also recommended that USB Debugging is switched off. This can be done as follows:
1) Open the Settings app
2) Select "Developer Options"
3) Ensure that the USB Debugging option is NOT selected
1) Connect your S3 to your Mac using a USB cable
2) Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
3) Pull the notification bar down to the bottom of the screen
4) Select the “Connected as Media Device” or “Connected as Camera” option
5) Select the “Media Device (MTP)” option (if this is not already selected)
6) Return to the home screen on your phone
7) Disconnect the phone from the Mac
8) Run Easy Phone Sync again
It is also recommended that USB Debugging is switched off. This can be done as follows:
1) Open the Settings app
2) Select "Developer Options"
3) Ensure that the USB Debugging option is NOT selected
Enable USB
04/09/12 23:31
It may be necessary to enable the USB connection on your device, this post describes how to do this Read More...
Tracks not Copied
31/08/12 09:49
In some cases it may not be possible to copy all tracks to a connected device. This post provides more information Read More...
Copy Protected Tracks
31/08/12 09:47
It is possible that your iTunes library contains some tracks which are copy protected. This post provides more information Read More...
Ejecting your Phone
31/08/12 09:42
It is important to eject some devices before disconnecting some devices from the PC or Mac. This post describes how this is done Read More...
Mac Connection Issues
20/07/12 22:32
A small number of users are reporting the following issues when using Easy Phone Tunes with their Mac:
1) The connected device is not detected by Easy Phone Tunes
or
2) The following error message is displayed after selecting the connected device: “Please close any other applications which may be using the connected device...”
This issue is usually caused by the Samsung Kies application connecting to the phone and preventing Easy Phone Tunes from doing so. This can issue can be resolved by the following procedure:
You must first UN-install Samsung Kies. This can be done by the following:
1) Download the Samsung Kies package from the Samsung website:
http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
2) Open the downloaded Kies package
3) Run the "Uninstall" program
You must then set your phone to "Media Device" Mode. This can be done as follows:
4) Connect your S3 to your Mac using a USB cable
5) Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
6) Pull the notification bar down to the bottom of the screen
7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.
1) The connected device is not detected by Easy Phone Tunes
or
2) The following error message is displayed after selecting the connected device: “Please close any other applications which may be using the connected device...”
This issue is usually caused by the Samsung Kies application connecting to the phone and preventing Easy Phone Tunes from doing so. This can issue can be resolved by the following procedure:
You must first UN-install Samsung Kies. This can be done by the following:
1) Download the Samsung Kies package from the Samsung website:
http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP
2) Open the downloaded Kies package
3) Run the "Uninstall" program
You must then set your phone to "Media Device" Mode. This can be done as follows:
4) Connect your S3 to your Mac using a USB cable
5) Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
6) Pull the notification bar down to the bottom of the screen
7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.7) Select the “Connected as Media Device” or “Connected as Camera” option
8) Select the “Media Device (MTP)” option (if this is not already selected)
9) Return to the home screen on your phone
10) Disconnect the phone from the Mac
11) Run Easy Phone Tunes again
Easy Phone Tunes should now detect your device correctly.
Samsung Galaxy S3 + Mac Issues
23/06/12 17:48
A small number of users have reported that the Mac version of Easy Phone Tunes does not work correctly with their Galaxy S3. This post describes how to resolve this issue:
- Connect your S3 to your Mac using a USB cable
- Touch the notification bar on your phone (the thin bar at the top of the screen containing the time, battery indicator, etc.)
- Pull the notification bar down to the bottom of the screen
- Select the “Connected as Media Device” or “Connected as Camera” option
- Select the “Camera (PTP)” option (if this is not already selected)
- Return to the home screen on your phone
- Disconnect the phone from the Mac
- Run the latest version of the app on your Mac, it should now detect your phone correctly (ensure that you only reconnect your phone when the app is running on your Mac)
Phone Not Detected by Easy Phone Tunes (PC)
08/04/12 09:33
This posting described how to resolve issues where a connected phone is not detected by the PC
Read More...
Read More...
Phone Not Detected by Easy Phone Tunes (Mac)
08/04/12 09:33
This posting described how to resolve issues where a connected phone is not detected by your Mac
Read More...
Read More...
Phone Not Detected by Easy Phone Tunes
07/08/11 18:18
If your phone is not detected by Easy Phone Tunes on your PC or Mac then it may be necessary to change the USB settings... Read More...
Phone Not Detected by Easy Phone Tunes
07/08/11 18:18
If your phone is not detected by Galaxy Sync on your PC or Mac then this post describes how to resolve the issue... Read More...
Samsung Galaxy S2
07/08/11 18:17
It may be necessary to set up the USB connection on a Samsung Galaxy S2 so that it can be used with Easy Phone Tunes. This post describes how... Read More...
USB Connection Issue
06/08/11 19:17
If Easy Phone Tunes reports a USB connection issue then it is possible that you may need to change the USB settings... Read More...
Upgrading to Easy Phone Tunes Plus
25/01/11 08:23
This post describes how to upgrade to Easy Phone Tunes Plus... Read More...
Please Wait While iTunes is Started
25/01/11 08:23
If Easy Phone Tunes gets stuck on the “”Please Wait While iTunes is Started” page then this post describes how to resolve the issue... Read More...
How to Enable the USB Connection
25/01/11 08:23
Some Android phones require you to enable the USB connection before they can be detected by your PC or Mac, this post describes how to do this... Read More...
Playing your iTunes Music on Your Phone
25/01/11 08:23
After you have synchronized your iTunes music to your phone you can play it using the Music app that is built in to your phone... Read More...
Samsung Galaxy S and Captivate
25/01/11 08:04
It may be necessary to set up the USB connection on a Samsung Galaxy S or Samsing Captivate so that it can be used with Easy Phone Tunes. This post describes how... Read More...
Motorola Droid 2
24/01/11 19:57
It may be necessary to set up the USB connection on a Motorola Droid 2 so that it can be used with Easy Phone Tunes. This post describes how... Read More...
Motorola Droid X
24/01/11 19:36
It may be necessary to set up the USB connection on a Motorola Droid X so that it can be used with Easy Phone Tunes. This post describes how... Read More...
Motorola Droid (Original Version)
23/01/11 20:05
It may be necessary to set up the USB connection on a Motorola Droid so that it can be used with Easy Phone Tunes. This post describes how... Read More...
